NRS E-Invoicing Frequently Asked Questions

NRS E-Invoicing Frequently Asked Questions

NRS E-Invoicing

This section provides answers to common questions about setting up and using NRS e-invoicing. It covers how to enable your business on the NRS portal, complete the required setup on Duplo, and validate your business details. It will also guide you on how to create and submit e-invoices, helping ensure your invoicing process is compliant and runs smoothly.

Account setup for E-Invoicing 

  • Do I need an NRS account before using e-invoicing on Duplo?
    • Yes. Your business must be enabled for e-invoicing on the NRS portal before completing setup on Duplo. Visit the NRS Portal to set up your account for e-invoicing.

  • Where can I find instructions to enable my business on the NRS portal?

    • On the Duplo dashboard, click Invoice Management > NRS Settings >Download setup guide. This will walk you through the steps required to enable your business for e-invoicing.

  • What information is required to complete the setup?

    • You’ll need to enter your business details exactly as they appear on the NRS portal to ensure successful validation. The details are your:
    1. Business ID
    2. Entity ID
    3. Tax Identification Number (TIN)
    4. API Key
    5. Client Secret Key
    6. ERP Name
    7. Service ID

  • What happens after I submit my business details for validation?

    • Your details are sent to NRS for verification. Once approved, you’ll be able to create and submit invoices through Duplo.

  • What should I do if validation fails?

    • Double-check that your business information matches the details from the NRS portal and that all required fields are filled. If the issue persists, refer to the setup guide or contact support at support@tryduplo.com

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