Overview

Overview


    Introduction 

     This section provides answers to common questions about using Duplo, from setting up your business account to managing expenses, payments, and user access. Whether you’re getting started or looking to better understand specific features, these FAQs are designed to guide you through key processes and help you use the platform more effectively.

    • What is Spend Management?

      • Spend management on Duplo is the strategic process that empowers businesses to plan, control, and analyze their expenditures through a streamlined digital platform. By providing a centralized view of company expenses, Duplo enables more effective budgeting, approvals, and vendor payments, helping businesses to optimize cash flow, enhance transparency, and make informed financial decisions in real time.

    • What are the requirements to set up a business account?

      • No specific documents are needed at sign-up; however, to access all our features, you’ll need to provide a few compliance documents for verification. You will need to provide the following documents.

        • BVN

        • Proof of address

        • Proof of identification we accept 

        • Permanent voters Card

        • International Passport

        • NIN Slip/Card

        • Drivers license 

        • BN number

        • TIN/TCC

        • Certificate Of Registration

        • CAC.1.1 OR Status Report

      • Additionally, you will need to download and complete the Letter of Authorization and Virtual Account Document, then send these filled documents back to Duplo for account setup completion.

    • What if my business is not yet registered?

      • To fully utilize Duplo’s features, your business must be registered.

    • What if my business is not registered in Nigeria?

      • No problem! You can still register with Duplo by providing equivalent documents to those required in Nigeria.

    • Is there a limit to the number of expense accounts i can create?

      • Currently, there’s no limit to the number of expense accounts you can create.

    • Is there a limit to the amount I can fund my Duplo wallet with?

      • There is no limit to how much you can fund your Duplo wallet.

    • Is there a limit to the amount I can fund my expense wallets with?

      • No, you can fund your expense wallet without any restrictions on the amount.

    • What if my business isn't activated even after 48 hours?

      • We apologize for any inconvenience. Please reach out to us at support@tryduplo.com to resolve the issue you might be experiencing.

    • Why can't I find the OTP in my email?

      • Possible reasons:

      • The invite email might be in your spam folder.

    • Can I have multiple approvers on a stage?

      • Yes, you can just click on Add Approver

    1. .Can I add other user roles aside from the pre-defined roles?
      1. Currently, Duplo supports pre-defined roles to maintain consistent security and access control. Custom roles aren’t available at the moment, but our pre-defined roles cover a wide range of permissions suitable for various tasks.

    2. Why can't the user I added access the dashboard?
      1. This could happen if the user hasn't activated their account through the setup email or if they don’t have the necessary permissions. Ensure they follow the setup steps in the email, and confirm their assigned role includes dashboard access.

    3. What happens if the user does not setup their account within 24 hours of receiving the setup email?
      1. The setup link will expire after 24 hours. If needed, you can resend the setup email to give them a fresh link for account activation. 

    4. Can I change my business details after my account has been created?
      1. Yes, certain business details can be updated within the account settings. For major changes, please contact our support team to assist with updates.

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