Bulk Payment Frequently Asked Questions

Bulk Payment Frequently Asked Questions

Bulk Payments

This section provides answers to common questions about making bulk payments for both transfers and expenses. It covers how to send payments to multiple beneficiaries at once, manage beneficiaries during the process, review transactions before completion, and choose funding accounts. It also explains how bulk expense payments work, including how multiple expenses are processed and what to check before finalizing payments.


Making a Bulk Payment (Local Transfer)

  • What is a Multiple Payment (Bulk Transfer)?
    • A Multiple Payment allows you to send funds to several beneficiaries in a single transaction flow, instead of creating separate transfers for each person.
  • Can I add new beneficiaries while creating a bulk transfer?
    • Yes. While setting up your multiple payment, you can either select existing beneficiaries or create new ones by clicking “Enter a new beneficiary.”
  • Is there a limit to how many beneficiaries I can add?
    • You can add multiple beneficiaries by clicking “Add another beneficiary” repeatedly. However, the current limit of beneficiaries that you can add is 100.
  • Can I review all payments before completing the transaction?
    • Yes. Before finalizing, you’ll be redirected to a review page where you can confirm all payment details and select the account to debit
  • What happens after I click “Start bulk transfer”?
    • You’ll be required to authenticate the transaction using your preferred method. Once completed, all payments will be processed, and the transaction will be finalized.

Making a Bulk Expense Payment 

  • Can I select multiple expenses from different categories for one payment?
    • Yes, you can select and pay multiple approved expenses at once, even if they belong to different categories, as long as they appear in the Unpaid tab.
  • What happens if one of the selected expenses has incorrect details?
    • Before completing the payment, click on Individual Expense to review details or use the Edit option to update information like tax details. It's best to correct any errors before finalizing. If you're not satisfied with a payment request after reviewing, you can go back and reject the expense from the Unpaid tab.
  • Can I choose which account to pay from?
    • Yes, during the payment process, you can select your preferred account, either the Main Business Account or any available Expense Account.
  • Will all selected expenses be paid in a single transaction?
    • No. The system processes the selected expenses as a bulk payment, but each transaction is sent individually.
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