How to Set Up Account as an Invited User

How to Set Up Account as an Invited User

Introduction

Welcome to Duplo! As an invited user, completing your account setup is quick and easy. This guide will walk you through the process of finalizing your Duplo account, ensuring you can collaborate seamlessly with your team. By following these simple steps, you'll be ready to streamline your workflow and securely access the features relevant to your role.


Let’s dive in!


Preconditions

  • Your company's admin or a user with access to the team member tab should have sent you an invitation. Click here to learn how to invite a user.
  • The invitation will be sent to the email address you'll use for onboarding.


To begin

  1. Log into your mail service provider
  2. You should receive an email as shown below:


  3. Click on Join Duplo, it will redirect you to a page as shown below:


  4. Fill in the required information like your first name, last name, phone number, your password, and click continue to complete the process.


Congratulations! You've completed the onboarding process as an invited user. You can now sign in to your Duplo account.








Frequently Asked Questions

  • Why can't I find the email?
    • Two possible reasons:
      • Your admin hasn't sent the invite yet. Please confirm with your admin that they've sent it.
      • The invite email might be in your spam folder.
  • What if I've followed the process but still can't complete it?
    • We apologize for any inconvenience. Please reach out to us at support@tryduplo.com with an explanation and screenshot of the issue you're experiencing

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