What is Spend Management?
Spend management on Duplo is the strategic process that empowers businesses to plan, control, and analyze their expenditures through a streamlined digital platform. By providing a centralized view of company expenses, Duplo enables more effective budgeting, approvals, and vendor payments, helping businesses to optimize cash flow, enhance transparency, and make informed financial decisions in real-time.
What are the requirements to set up a business account?
No specific documents are needed at sign-up; however, to access all our features, you’ll need to provide a few compliance documents for verification. You will need to provide the following documents.
BVN
Proof of address
Proof of identification we accept
Permanent voters Card
International Passport
NIN Slip/Card
Drivers license
BN number
TIN/TCC
Certificate Of Registration
CAC.1.1 OR Status Report
Additionally, you will need to download and complete the Letter of Authorization and Virtual Account Document, then send these filled documents back to Duplo for account setup completion.
What if my business is not yet registered?
To fully utilize Duplo’s features, your business must be registered.
What if my business is not registered in Nigeria?
No problem! You can still register with Duplo by providing equivalent documents to those required in Nigeria.
Is there a limit to the number of expense accounts i can create?
Currently, there’s no limit to the number of expense accounts you can create.
Is there a limit to the amount I can fund my Duplo wallet with?
There is no limit to how much you can fund your Duplo wallet.
Is there a limit to the amount I can fund my expense wallets with?
No, you can fund your expense wallet without any restrictions on the amount.
Why do I need to save my expenses in a batch?
Saving expenses to a batch allows them to be added to a batch, making processing more efficient and streamlined.
What if my business isn't activated even after 48 hours?
We apologize for any inconvenience. Please reach out to us at support@tryduplo.com to resolve the issue you might be experiencing.
Why can't I find the OTP in my email?
Possible reasons:
The invite email might be in your spam folder.
What if I've followed the process for creating and expense account but still can't complete it?
We apologize for any inconvenience. Please reach out to us at support@tryduplo.com with an explanation and screenshot of the issue you're experiencing.
Can I have multiple approvers on a stage?
Yes, you can just click on Add Approver
How can I create an expense?
You create an expense by clicking on the Expenses menu, selecting My Expense, and clicking on Create New Expense.
How do I submit receipts for my expenses?
When creating an expense, you'll see a section to upload your receipts.
Can I edit an already created expense?
Yes, you can edit an already created expense as long as it hasn't been submitted for approval or added to a batch. Simply navigate to the expense in your dashboard, make the necessary changes, and save.
Can I delete and already created expense?
Yes, you can delete an expense, but only if it hasn't been submitted for approval or added to a batch. To delete it, locate the expense on your dashboard, click on the delete option, and confirm your action
How do I claim reimbursement expenses?
To claim reimbursement, follow these steps when creating an expense:
Input and upload all required details.
Tick the "Claim Reimbursement" box.
At the point of payment, the funds will be sent to your registered bank account.
How do I add my registered bank account to receive reimbursements?
To add your registered account, click on your profile. You'll see a section to add your bank details. Enter the information and save it. From then on, when you create an expense and tick "Claim Reimbursement," payments will be sent to your saved bank account.
Can I also add my bank details at the point of creating an expense
Yes, you can. When you click Claim Reimbursements, you'll see an option to add your bank details. Once completed, this information will be reflected on your profile, and payment will be made directly to you.
How do I update my bank information for reimbursements?
You can update your bank details in the system by accessing your profile settings. Click on the edit icon next to your already inputted bank details to make changes.
What type of expense can I claim?
Allowable expenses vary based on your company's expense policies, but common categories typically include travel, meals, lodging, office supplies, and transportation.
How long does it take to get my expenses approved?
Approval times differ by company, but most expenses follow a workflow that includes approvals from both a manager and the finance team.
How will I know if my expense Batch has been approved?
You will see the status of the expense Batch you submitted change to Approved.
Can I track the status of my submitted expense Batches?
Yes, employees can track the status of their expense Batches (submitted, pending approval, approved, or rejected) through the platform.
How do I categorize my expenses correctly?
Choose the correct category based on the nature of the expense (e.g., travel, meals, office supplies). If unsure, consult your company’s policy handbook or reach out to your finance team.
How do I file my expense Batch?
You file your expense Batch by creating a Batch, adding your expenses, and then submitting it for approval.
What does saving to a Batch mean?
Saving to a Batch allows you to group related expenses together for easier management. This feature:
Combines multiple expenses into a single batch
Enables you to submit several expenses for approval at once
Makes the expense review process more efficient
To learn how to create and manage Batches, click here.
What does Saved/Batched mean?
Saved means all expenses created and not added to a Batch.
Batched means all expenses created have been added to a Batch (a batch of expenses). Click here to learn more about Batches.
What happens when I click on the box that says Add your saved expenses to your new Batch?
It will display your previously created expenses, allowing you to select and add them to the Batch.
Who can see my expense Batch?
Typically, your direct manager and the finance team will have access to your expense Batch. Some companies also allow higher-level management to view Batches for auditing purposes
How can I set up taxes on my business?
Click on Settings, under business settings select Taxes, and click Create New Tax
What is the implication of deleting an existing tax on my business?
All expenses that have been approved and awaiting payment will still have the record of tax remission.
All new expenses that haven’t been submitted will no longer have taxes attached to them
All new expenses created will no longer include that specific tax
What happens if you reactivate a deactivated tax?
All expenses that have that specific tax attached to them before it was deactivated will be restored.
What happens to existing expenses if I edit a tax that was previously applied to them?
It automatically updates all expenses, including that specific tax, before payment is made.
What is the purpose of adding a job title when you already have pre-defined roles?
The job title field allows you to provide additional context about a team member's role within your organization. While pre-defined roles in Duplo determine access levels and permissions, job titles offer more specific information about an individual's position.
Why can't I find the email?
Two possible reasons:
Your admin hasn't sent the invite yet. Please confirm with your admin that they've sent it.
The invite email might be in your spam folder.
What if I've followed the process but still can't complete it?
We apologize for any inconvenience. Please reach out to us at support@tryduplo.com with an explanation and screenshot of the issue you're experiencing.